Stay connected with mobile help


Our team supports you and your farm - when you're at the desk or on the go. 

New 2023 Harvest Forms

To support the many different ways you harvest your crops, the mobile application has been reconstructed with new harvest forms.
This video provides an overview of the changes:

Bluetooth Adapter Help

Now that you have your adapter, it's time to get connected! Before you get started, please note that the only hardware we will support for the new mobile app is an 8 bit BLE for Harvest 2022. If you don’t have this or aren't sure, please ask your CSM as this must be available in order to proceed.

What do I need before I start?

  • Confirm your 8 bit scale firmware update - you should already have this completed with your Customer Success Manager.
  • Determine if your scale uses AutoLog or Broadcast.
  • Know your scale manufacturer and model.
  • Be certain you have the latest version of the new Conservis app downloaded.
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Check Your Firmware Version on Digi-Star / Unverferth Scales

Click on the version of scale you have for details on checking your particular firmware version.

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Configure Scale Settings

Once you have verified your firmware per the scale model you are using, it is time to configure scale settings according to manufacturer and AutoLog or Broadcast. Click on the link below that matches your scale, then follow the steps in the PDF provided.

Connect Your Bluetooth Adapter

  1. Verify you have Bluetooth (BLE) enabled in your mobile device Settings
  2. Plug in the Bluetooth adapter.
  3. Verify the Bluetooth adapter is plugged into the grain cart / truck scale and is powered on (red PWR light is on).
    * Continue following the directions specific to your device - either iOS or Android - by clicking on the specific button below. For general questions, use the Troubleshooting link.

iOS Bluetooth Adapter Connection

  1. Open the Conservis App and navigate to the Transport Ticket or Harvest Ticket screen in the mobile app.
    • Log in to your account.
    • Click the Harvest tab (right-most tab at bottom of screen).
  2. Once on the Harvest screen, click the blue circular button with a “plus” sign on it.
  3.  
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A menu will pop up showing Transport Tickets and Delivery Receipts.

3. Click Transport Ticket.

You’re now on the Transport Ticket screen.

4. Click the Connect to a Bluetooth Adaptor button in the upper right hand corner of the screen. 

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5. Click the device to which you want to connect - this will match SN on hardware.

    • example: GCart12345678

6. Go into Driver Settings by selecting the gear symbol next to the device name.

7. Pick which Driver you are using.

8. Navigate back to the Transport Ticket Page (you should now see a green dot next the the bluetooth symbol and adaptor).

9. Make a sample ticket and test the ability to pull in the weight data. 

Contact your CSM if you have any issues after going through these steps.

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Android Bluetooth Adapter Connection

1. Open the Conservis App and navigate to the Harvest Ticket screen.

    • Log in to your account.
    • Click the Harvest tab (right-most tab at bottom of screen).
    • Once on the harvest screen, click Cart Ticket.
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2. Click the Bluetooth icon in the upper right corner.

3. Click the device to connect - this will match SN on your hardware.

    • example: GCart12345678

4. Go into Driver Settings by selecting the gear symbol next to the device name

    • Pick which driver you are using.

5. Navigate back to the Ticket Page. You should now see a green dot next the the bluetooth symbol and adapter.

6. Make a test ticket and test the ability to pull in the weight data.

Contact your CSM if you have any issues after going through these steps.

Troubleshooting

Message

Data has not been received from the scale. Verify the scale is sending data.

Resolution

Options to try: - Ensure scale is configured correctly. - Trigger scale to send data (select print on truck scale).

Message

Data cannot be processed from the scale.

Resolution
Select correct driver for scale type (grain cart, truck scale).