Stay connected with mobile help


Our team supports you and your farm - when you're at the desk or on the go. 

Bluetooth Adapter Help

Now that you have your adapter, it's time to get connected! Before you get started, please note that the only hardware we will support for the new mobile app is an 8 bit BLE for Harvest 2022. If you don’t have this or aren't sure, please ask your CSM as this must be available in order to proceed.

What do I need before I start?

  • Confirm your 8 bit scale firmware update - you should already have this completed with your Customer Success Manager.
  • Determine if your scale uses AutoLog or Broadcast.
  • Know your scale manufacturer and model.
  • Be certain you have the latest version of the new Conservis app downloaded.
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Check Your Firmware Version on Digi-Star / Unverferth Scales

Click on the version of scale you have for details on checking your particular firmware version.

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Configure Scale Settings

Once you have verified your firmware per the scale model you are using, it is time to configure scale settings according to manufacturer and AutoLog or Broadcast. Click on the link below that matches your scale, then follow the steps in the PDF provided.

Troubleshooting

Message

Data has not been received from the scale. Verify the scale is sending data.

Resolution

Options to try: - Ensure scale is configured correctly. - Trigger scale to send data (select print on truck scale).

Message

Data cannot be processed from the scale.

Resolution
Select correct driver for scale type (grain cart, truck scale).